Cancellation & Refund Policy

Returns, Refunds and Replacements

In case you have received a damaged product, please do not worry. Drop us a mail at contact@lachi.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable. 

The refund can take between 5 to 7 working days to reflect in your account.

Cancellation

Please mail us at contact@lachi.in for any cancellation requests. We can only cancel orders if they haven’t been processed by our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it. Personalised/customized orders once placed cannot be cancelled under any circumstances.

Changes in your order information

In the event that you have entered an incomplete  pin code or an incomplete contact number, please do not worry. Drop us a mail at contact@lachi.in and we will help you out with it.